General Conditions

GENERAL CONDITIONS

These General Conditions regulate the purchase of products offered through the website www.ankhandmade.com, owned by Ana Sanchez Ramirez, with NIF 77334135Q, with registered address at CALLE CASIMIRO MAHOU BIERHANS 27 3 B 28005 Madrid; Email address ana.sanzra.87@gmail.com; hereinafter "THE COMPANY".

In this document, we will refer to the "USER", which is the natural person who purchases the product offered through the website, and "THE COMPANY", which is us.

The products are purchased directly from THE COMPANY, which acts as the direct seller; therefore, the sales contract for the products is concluded between the USER and THE COMPANY.

The USER must read and accept these General Conditions and the information regarding the products they wish to purchase before proceeding with their purchase. This acceptance will be expressly made by clicking on the "I have read and accept the General Conditions" box that will appear during the purchase process. By doing so, the USER confirms that he or she is of legal age and has the legal capacity to purchase the products offered by THE COMPANY.

At the time of formalizing the purchase, it will be deemed to have been fully completed, and from that moment on, the prices and conditions will be contractually binding; therefore, they may only be modified by the express agreement of the contracting parties.

The electronic document formalizing the contract will be archived by THE COMPANY for one year, and the USER may obtain a copy during this period.

USER OBLIGATIONS

The USER undertakes, for all purposes, to use the website and, where applicable, to purchase the products offered by THE COMPANY in accordance with the law and the provisions of these General Conditions.

THE COMPANY reserves the right to delete from the website any comments or opinions from USERS that are contrary to current legislation, especially in cases where they violate the fundamental rights and freedoms of individuals.

PURCHASE PROCEDURE AND PAYMENT METHOD FOR PRODUCTS

The USER will select on the website the products they wish to purchase and the quantity or number of units. The prices indicated on the screen are in Euros and are current, except for typographical errors, and indicate whether or not applicable taxes are included.

The USER must complete the form with their information to process the order and must click on the "Continue" section to proceed with the purchase of the products. They must expressly accept these General Conditions. On the following page, the USER will be shown a summary of the products they wish to purchase, their price, applicable taxes, shipping costs, and estimated delivery time. The USER may make any changes they deem appropriate before clicking on the "Pay" section. Once they access the "Pay" section, the USER must enter the credit card details with which they will make the payment or their PayPal account details and accept the payment.

THE COMPANY will send the USER an email confirming receipt and confirmation of the purchase within twenty-four (24) hours of receiving the order. The contract will not be considered finalized until THE COMPANY receives payment for the price of the products.

If the USER requires an invoice, they may obtain one by requesting it by email from THE COMPANY.

The USER shall be responsible for the accuracy of the personal data provided to THE COMPANY, and in particular shall ensure that the credit or debit cards used are their own and that they have sufficient funds to cover the cost of the products they wish to purchase. THE COMPANY reserves the right to cancel the sale in the event of non-payment, chargeback, declined card, or false information, or if the USER cannot verify the card information. Furthermore, the USER must notify THE COMPANY via email of any improper or fraudulent charges on the card used for purchases on the website as soon as they become aware of them.

RIGHT OF WITHDRAWAL

In accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the USER who is a consumer or user in accordance with the definition established in Article 3 of the aforementioned Royal Legislative Decree may withdraw from the purchase made for any reason, within a period of 14 calendar days from receipt of the product. However, as established in the following section entitled "EXCEPTIONS TO THE RIGHT OF WITHDRAWAL", this right does not apply to the goods and services specified in the aforementioned section.